A to Z Guide
Welcome to Greater Nevada Field! On March 17, 2016 the former “Aces Ballpark” was renamed “Greater Nevada Field” as Greater Nevada Credit Union entered into a naming-rights agreement for the home venue of Reno Aces Baseball Club.
The 15-year agreement between GNCU and the Aces includes exclusive sponsorship and advertising rights and prominent signage on the ballpark’s exterior façade as well as the scoreboard in left-center field and numerous locations throughout the ballpark.
The 9,100+ capacity venue opened on April 19, 2009, including a turn in the national spotlight on July 17, 2013 when Reno hosted the Triple-A All-Star Game. Greater Nevada Field also plays host to many other events throughout the year including the “Slaughter House” haunted house and the downtown ice rink.
A
ADA SEATING
Accessible seating is available throughout the main concourse at varying price levels. Companion seats adjacent to wheelchair accessible seating are available. To purchase tickets for accessible seating please call the Ticket Office as (775) 334-7000. Tickets may also be exchanged prior to game date, or on day of game based upon availability at the main ticket windows at the Evans Street Entrance or in Advanced Tickets, located in the Guest Services Office, behind Section 105.
ADDRESS
Greater Nevada Field
250 Evans Ave
Reno, NV 89501
ALCOHOL MANAGEMENT
The Reno Aces and Professional Sports Catering each work hard to promote responsible alcoholic beverage sales and use. We strive to make sure alcohol is responsibly served and consumed by guests attending Aces games and events. No alcohol is permitted to enter or leave the facility. Impaired guests will be denied entry.
The Reno Aces have partnered with Zero Fatalities on a Designated Driver Program, available to all guests of legal drinking age (21+) who pledge to not consume alcohol and be a legitimate designated driver for a group consuming alcohol. More information is available at guest services. Please drive safely.
APPEARANCE REQUESTS
The Reno Aces mascot have been entertaining and educating fans of all ages in and out of Greater Nevada Field. Archie is a fan favorite.
To make a request, visit either renoaces.com to fill out the form under the fans/community tab. Completion of this form does not guarantee an appearance.
ARCHIE’S KIDS CLUB
Archie’s Kids Club (Aces) is for youth 3-12 years old. Young fans can stop by the clubs’ Team Shop to register for your official Kids Club membership or visit: https://www.milb.com/reno/community/archies-kids-club
ATM
ATM’s are located throughout Greater Nevada Field in the following areas:
- Main concourse: Sections 105
AUTOGRAPHS
Any autographs are left to the player’s discretion.
B
Baseball: Autograph seekers must return to their seats 15 minutes prior to first pitch.
BABY CHANGING STATIONS
Baby changing table stations are available in most Greater Nevada Field restrooms.
BANNERS/SIGNS
Management reserves the right to remove any signs or banners at any time. Each banner and sign must comply with our Guest Code of Conduct. Signs and banners are permitted during Aces events as long as:
- Content is related to the sport at hand.
- They do not obstruct the sight line of another guest.
- They are not in the field of play.
- They do not cover up any existing signage.
- They are not commercial or political in nature & in good taste.
BATTING PRACTICE
Gates open one hour before first pitch. This time allows guests to view infield practice for both teams during Aces games. Unfortunately, Aces batting practice takes place before gates open and is closed to the public. Guests are encouraged to view BP from the Bugsy’s Overlook, upstairs at Greater Nevada Field, (if a party has not reserved it).
BROADCASTS
Baseball: All 140 Aces games are broadcast live on Fox Sports Radio 630 AM. NSN carries Thursday and Saturday Aces home games. All games can be found on MiLB.TV.
C
CAMERAS/VIDEO EQUIPMENT
Hand-held and video cameras are allowed into Greater Nevada Field during all regular season baseball games and soccer matches provided that they are intended for personal use only.
- Credentialed professional news crews/cameras are allowed in the stadium and have access to the areas they are granted with their credential.
- At no time is any media allowed to stand in the middle of the pitch for soccer. They must be behind the field boards placed on the field. No tripods, “lawn-type” seating and units mounted to field boards are allowed.
CASHLESS VENUE
Greater Nevada Field is a cashless facility. All concessions stands, bars, box office, team shop, and parking areas accept credit/debit cards only.
CHARITABLE DONATIONS
The Aces Community Relations Department take pride in supporting our community and are happy to consider your donation request! All donation requests must be made at least two (2) weeks prior to the scheduled event.
To make a request, visit either renoaces.com to fill out the form under the fans/community tab. Completion of this form does not guarantee a donation.
CHILDREN
Children two (2) and under do not require a ticket to enter Greater Nevada Field. However, they must sit on the lap on an accompanying adult. Children three (3) years of age or older require a ticket for admittance to the stadium.
CLEAR BAG POLICY
Bags, backpacks, and containers brought into the stadium cannot be larger than 12” x 6” x 12” and must be clear. All bags, including backpacks and purses, must be clear and are subject to search prior to entry. No cans, weapons, glass containers, or alcohol may be brought in the stadium. No hard-sided coolers of any size are permitted. Diaper bags are permitted in regardless of size, will be tagged upon search, and guests must be accompanied by their babies. Strollers must be small enough to keep out of walkways and aisles or be checked into the Guest Services Office behind section 105. Other permitted bags include a one (1) gallon freezer bag and a small clutch purse with or without a strap no larger than 4.5” x 6.5”.
D
DIGITAL TICKETING
The Reno Aces are going digital! Digital ticketing provides a safe, convenient and secure way for fans to use and share game tickets. It also helps prevent lost, forgotten and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at Greater Nevada Field. Learn more here: https://www.milb.com/reno/tickets/digitalticketing.
DRONES
Drones are not permitted at Greater Nevada Field without prior consent from Management. A guest caught flying a drone will be ejected from the stadium and may be subject to criminal chargers.
E
ELECTRONIC CIGARETTES
In compliance with our smoking policy, the use of electronic cigarettes is forbidden in the seating bowl and all other areas of Greater Nevada Field. The smoking of e-cigarettes is allowed only in the following designated areas (see Smoking Policy).
ELEVATORS
For the convenience of our guests, elevators are located at the Second Street Entrance, between Franx Hotdogs and the Team Shop on the concourse, and under the FHD main stairwell, next to Red’s Broken Bat. Please refer to directional signage or ask for directions from Guest Services. Fans with disabilities are given priority for elevator use.
ESCORT/FAN ESCORT
Transportation may be provided to guests who require assistance. Wheelchairs will pick up guests at stadium entrances and escort them to and from their seat.
EXIT/RE-ENTRY
Greater Nevada Field is a NO RE-ENTRY facility.
F
FAMILY RESTROOMS
Family restrooms are throughout the stadium and are used for not only guests with children but disabled guests as well. These restrooms offer baby changing tables as well.
FAN MAIL
While we cannot guarantee that all fan mail will be answered, the team, coaches, players and staff like hearing from fans. Cards and letters to players can be sent to the Greater Nevada Field front office (see address). Greater Nevada Field is not responsible if an item or letter is not returned.
FIELD ACCESS
Only authorized personnel with proper credentials will be permitted on the field of play before, during, or after a game/match. Any unauthorized person who travels onto the field will be removed from Greater Nevada Field and subject to arrest and prosecution.
FIREARMS/WEAPONS
Firearms or weapons of any kind, including pocketknives, are not permitted in Greater Nevada Field. Guests found carrying a weapon will be asked to return the weapon to their vehicle before entering the stadium.
Firework Night Policy
If there are post-game fireworks, the berm will be cleared at the top of the 8th inning.
FOOD/BEVERAGE
Guest are allowed to bring sunflower seeds, peanuts, one (1) factory-sealed bottle of water into Greater Nevada Field. All other food and beverages must be pre-approved based on specific medical conditions. Formula for babies is allowed entry.
FOUL BALLS/HOME RUNS
Guests are welcome to keep any foul ball or home run ball hit into the stands for baseball. At NO time are fans allowed to enter the field to retrieve a ball. Violators may be ejected from the stadium.
G
GATE TIMES AND ENTRANCES
Greater Nevada Field generally opens gates one (1) hour before first pitch. On every game day the entrance upstairs to Greater Nevada Field is open one (1) hour earlier than all other gates. On every game day the entrance upstairs to Greater Nevada Field is open one (1) hour earlier than all other gates.
GREATER NEVADA FIELD FACTS
- Architects: HNTB was the lead architectural firm. HNTB spearheaded world-class venues like Levi’s Stadium, Denver Bronco’s Sports Authority Field, Kentucky Football Complex, Iowa State University Stadium, and University of Michigan Stadium.
- Numbers: In building Greater Nevada Field 12,000 cubic yards of concrete were used – enough to cover 7 football fields. We hold 9,534 guests with more than 6,500 fixed seats located throughout the stadium.
- Field: In November 2017 we removed 250 tons of old warning track material and donated to 4 local high schools. Once the material was removed we value engineered the warning track to include slope drainage as well as drainage pipe along the concrete walls to move excess water more efficiently. We then added a 2 inch layer custom blend of DG and 3/8” gravel chips as a drainage base totaling 400 tons of base material. On the surface we added 310 tons of 3/16” DuraTrax Lava Rock at a 3 inch depth. A DuraEdge product out of Utah.
GROUP OUTINGS
We offer a wide range of special event locations throughout Greater Nevada Field to suit your corporate or personal needs. Whether you are planning a child’s birthday party, or a trade show, we have ideal accommodations for your group! Please call (775) 334-4700 for more information.
GUEST SERVICES
The friendly and knowledgeable Guest Services staff is available to assist our guests with any questions, comments, or concerns. The Guest Services Office is located on the main concourse behind Section 105. Guests can also check in strollers at the Guest Services Office.
L
LOST AND FOUND
All items found within the stadium during a game should be turned into the Security Office as soon as they are found. Guests may call to report a lost item or to claim an item that is in our Lost and Found by calling (775) 544-1083 or (775) 334-7008.
LOST CHILDREN/ADULTS
Please take all lost children/adults to Guest Services. Guests should report any missing person to an Usher. A Guest Services Office Representative will work closely with all game personnel to help locate missing individual(s).
M
MARRIAGE PROPOSALS
Marriage proposals, Baby Gender Reveals, and any other special requests have a small cost to them. Please contact Vince at vince@renoaces.com or (775) 334-7027 for more information.
MEDIA CREDENTIALS
Any media members working for a professional news gathering agency are required to display their media credentials at all times. These credentials are issued by the following personnel for the specific sport:
Aces Media credential contact: Kevin Bass (kbass@renoaces.com)
N
NOISEMAKER POLICY
Greater Nevada Field, for baseball games, states that all artificial noisemakers are strictly prohibited from entering the stadium. Items may be confiscated and disposed of by Management. Items include, but not limited to the following: cowbells, airhorns, vuvuzelas, etc.
NURSING MOTHERS
Nursing mothers are welcome to breastfeed at any location in Greater Nevada Field. If the mother requests private accommodations, the mother and child should be escorted to a family restroom or First Aid.
P
PARKING
Greater Nevada Field offers two areas for parking – more info can be found at: https://www.milb.com/reno/ballpark/parking
PROHIBITED ITEMS
The following items are not allowed into Greater Nevada Field:
- Alcohol, or non-alcoholic beer
- Non-clear bags
- Cans and glass containers (all other containers unless one (1) factory sealed bottle of water MUST be empty before entering the stadium)
- Drones
- Ice chests or hard-sided coolers
- Any food other than peanuts, sunflower seeds, or baby food
- Laser pointers
- Tripods
- Fireworks, confetti, bubbles
- Weapons – no weapons such as guns, knives, etc. are allowed in the stadium.
- Hoverboards, skateboard, bicycles, or roller blades
- Bags over 16”x16”x8”
- Sticks/clubs (including signs attached to sticks, excluding soccer ex. BBB)
- Bullhorns or other noisemakers like whistles (excluding soccer ex. BBB)
- Beach balls or other inflatables
- Squirt guns or super soakers
PROMOTIONAL ITEMS
Promotional giveaways are scheduled on various game dates throughout the season. Each guest must have a valid game ticket and pass through the Evans Street Gate or Second Street Gate to receive the item. Each guest must receive the item immediately upon entry through the gate. Only one item is given to each ticketed guest.
PUBLICATIONS
The Aces Digital Program is a free publication available to all fans. It contains player bios and a variety of articles about the Reno Aces, including fun stories on the players. Scan a QR code in the stadium or text “program” to 21003 to receive yours. It can also be found here: https://www.milb.com/reno/fans/digital-program
Aces Stat Packs are available at Guest Services and the Ticket Kiosk They include updated statistics for the players and club records as well as a scorecard.
R
RAINOUT POLICY
If it is raining before a baseball game…
The decision to postpone a game, due to weather, is typically made close to the game’s scheduled start time. Team officials pay close attention to the weather leading up to game time and make every effort to keep the field ready for play. Unless the weather prior to game time is particularly severe or the forecast reveals the inclement weather is inevitable, team officials will plan to play the game as scheduled.
If it begins to rain during the baseball game…
If it starts to rain while a game is in progress, the grounds crew will cover the field if it is necessary to keep the playing surface suitable for play. The game will then enter a rain delay. During this time, team officials and Triple-A West umpires will pay close attention to the weather and the forecast for the remainder of the game. After a reasonable amount of time, the umpires will decide if the weather has improved and is suitable for play or if the game should be declared a rainout.
If the teams have played five innings or more (or if the Aces are leading after four and a half innings of play) and a rainout is declared, the game is considered an official game. In other words, the game is finished, the game has a final score, and play will not continue at a later date. On the other hand, if a game is rained out before being declared an official game, the ticket stubs can be kept for a future game that season.
RAINOUT TICKET POLICY
In the event of a rainout, the ticket for that game will be good for any regular season game and may be redeemed at the Greater Nevada Field Ticket Office for a ticket of equal or lesser value, subject to availability. All redemptions must be made in person at the Ticket Office. Greater Nevada Field will not provide any cash refunds. If a game is called due to inclement weather or other circumstances after five innings have been played, a game is considered “official.” In this case, there will be no ticket redemptions.
RESTROOMS
Restrooms are conveniently located throughout the stadium. Suite restrooms are available behind Suites 5/6 for men and women. All restrooms are ADA accessible and most are equipped with baby changing stations.
S
SCOREBOARD MESSAGES
The Reno Aces enjoy recognizing fans and their parties. All requests must be submitted 48 hours in advance to appear on the video board. We no longer offer a paying service for messages regarding anniversaries or special events – we only offer free birthday messages. Birthday submissions are limited to the first and last name of the individual and their age. Birthday messages are subject to approval by Management. All in-game video board request should be sent to renomessages1@gmail.com
SERVICE ANIMALS
Services Animals, defined by the ADA, are welcome at Greater Nevada Field, provided they are accompanied by their handler and leashed at all times.
SMOKING POLICY
Greater Nevada Field is a vape-free and smoke-free facility. Smoking is prohibited in all seating areas, the concourse, restrooms, concession stands, eating areas, suites, and administrative offices. A smoking area is available past section 101. Signage will direct you.
SOCIAL MEDIA
Fans can follow both teams and the stadium on a variety of social media platforms:
- @renoaces
- @greaternvfield
- @renoaces
- @greaternvfield
Snapchat
- @renoaces
- @reno1868fc
SOLICITATION
Guests shall not solicit or distribute literature on stadium property without consent from Greater Nevada Field Management. This includes, but not limited to: political literature, pamphlets, tickets (raffle or otherwise); memberships in outside organizations, clubs, societies, etc. Petitioners can seek signatures from guests on sidewalks and across from all entrances.
SPECTATORS ON PLAYING FIELD
Spectators are not permitted on any part of the playing field. Spectators are also not permitted to throw anything onto the field. Persons who violate this will be detained by stadium officials and then be subject to arrest and prosecuted.
STROLLERS
Strollers are permitted on all concourse areas in Greater Nevada Field, however the use of strollers should not interfere with other guests or block entryways or aisles. Strollers should be stored under the guests’ seat or may be checked in at Guest Services.
T
TAXICAB SERVICE
If you are in need of a taxi, please visit Guest Services and we will be able to assist you. If you would like to call a taxi yourself, the phone number to Yellow Express Cab is (775) 355-5555.
TEXTING
“Text a Problem” is for your safety. Throughout your time at Greater Nevada Field, guests may text our 24/7 Security personnel if they witness any unruly fan or uncomfortable situation. This allows guests to remain in their seats and anonymously call for assistance as needed. Please text (775) 544-1083 for assistance. Text your specific location and nature of issue. Ex: Sec 101, row 10 – intoxicated guest.
TICKET KIOSKS
These kiosks are staffed by Front Office staff who are willing and able to answer any question guests may have. In addition, guests may inquire about ticket packages for full, partial, and future seasons.
Baseball: Located behind Section 106
TICKET OFFICE HOURS
The Ticket Office is located next to the Rotunda Entrance and is open Monday-Friday, 10 a.m.- 5 p.m.. Gamedays 3 hours prior to game time till one hour after game time.
Advance Tickets, located in the Guest Services office, opens when gates open and closes at the beginning of the 6th inning. It is only open on game days.
U
UMBRELLAS
Umbrellas are allowed inside Greater Nevada Field should rain be in the forecast and on hot days, provided they do not interfere with the view of other guests.
V
VISITING TEAM FANS
Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection.
W
WEBSITE
The official websites for the Reno Aces and Greater Nevada Field are as followed:
